How It Works

What to do:

• Fill out our contact form
• Provide details about your EVC / EDC unit (model, symptoms, etc.)
• Let us know if you have any specific concerns or questions

What happens next:

• We'll respond within 24 hours (usually much faster)
• We'll provide an email quote based on your description
• The email includes detailed packaging and shipping instructions
• We'll answer any questions you have about the process

Packaging instructions:

• Wrap the unit in bubble wrap or foam padding
• Place in a sturdy box with additional padding around all sides
• Include a copy of our email with your contact details and best contact phone number
• Seal the box securely with packing tape

Shipping tips:

• Use a tracked shipping service (USPS, courier, etc.)
• Consider insurance for valuable units
• Send us the tracking number once shipped
• We'll confirm receipt as soon as your unit arrives

Our repair process:

• Initial inspection: We examine the unit and confirm the diagnosis
• LCD repair: We restore the burnt or faded screen
• Backlight service: Replace or repair the backlight if needed
• Component check: Inspect all related components
• Cleaning: Clean the unit inside and out

Quality testing:

• Full functionality test of all display segments
• Backlight brightness and uniformity check
• Temperature cycling to ensure reliability
• Final visual inspection

Communication:

• We'll contact you if we find any additional issues
• We'll provide photos of the repair if requested
• We'll keep you updated on progress

What we do:

• Carefully package your repaired unit with protective materials
• Ship via tracked courier service
• Provide you with tracking information
• Include warranty documentation and installation tips

When you receive it:

• Inspect the unit for any shipping damage
• Test the display before reinstalling (if possible)
• Follow any included installation guidance
• Contact us if you have any questions or concerns